Support Response Time Affecting CSAT
AI-generated warning insight
WarningMedium
Average first response time increased to 4.2 hours this week. CSAT scores for tickets with >2hr response dropped to 3.1/5 vs 4.4/5 for faster responses.
Key Metrics
4.2 hours
Avg Response Time
2 hours
Target
4.4/5
CSAT (Fast)
3.1/5
CSAT (Slow)
Primary Metric
4.2
First Response Time
-18.5% vs last period
Information
Generated
about 8 hours ago
Recommended Action
Review support staffing during peak hours