Insights
AI-powered insights from your feedback data
4
Warnings
4
Opportunitys
4
Trends
3
Anomalys
High Priority
Checkout Friction Spike Detected
Payment page abandonment increased 23% this week. Users report confusion with shipping options and unclear total costs. This correlates with 156 negative responses mentioning 'checkout' or 'payment'.
Mobile Search Causing User Frustration
Mobile search shows 2.3x more rage clicks than desktop. Search results take 4.2s to load on mobile vs 1.1s on desktop. 89 negative responses mention 'search' on mobile devices.
Mobile Users Love New Search Feature
Despite performance issues, the new search UI received 4.8/5 satisfaction from users who completed searches. Optimizing performance could significantly boost mobile conversion.
Enterprise Segment Shows Strong Advocacy
Enterprise customers (companies with 50+ employees) show NPS of 58 vs 38 for SMB. They're 3.2x more likely to refer new customers. Consider expanding enterprise-specific features.
Unusual Spike in German Traffic
Traffic from Germany increased 340% yesterday. Investigating source - appears to be organic from a viral TikTok post featuring your product. Sentiment is 78% positive.