Enterprise Segment Shows Strong Advocacy
AI-generated opportunity insight
OpportunityHigh Priority
Enterprise customers (companies with 50+ employees) show NPS of 58 vs 38 for SMB. They're 3.2x more likely to refer new customers. Consider expanding enterprise-specific features.
Key Metrics
58
Enterprise NPS
38
SMB NPS
3.2x higher
Referral Rate
42% of total
Enterprise Revenue
Primary Metric
58
Enterprise NPS
+12% vs last period
Information
Generated
about 12 hours ago
Recommended Action
Develop enterprise loyalty program